SOP-001 – General Garden Maintenance

Document ID: SOP-001
Version: 1.1
Owner: Director
Review: Annual

Procedure

Arrive on time and assess the work area before commencing. Complete all scheduled garden maintenance safely and efficiently. Remove all green waste, clean the site thoroughly, take completion photos where required, and notify the client when the work has been completed.

SOP-002 – Lawn Mowing

Document ID: SOP-002
Version: 1.1
Owner: Director
Review: Annual

Procedure

Inspect the lawn for hazards before mowing. Mow at the correct height, edge all borders, blow down hard surfaces, and inspect the completed lawn to ensure a high-quality finish.

SOP-003 – Hedge Trimming

Document ID: SOP-003
Version: 1.1
Owner: Director
Review: Annual

Procedure

Confirm the required hedge shape and inspect for wildlife before trimming. Trim evenly, remove all clippings, and leave the surrounding area clean and tidy.

SOP-004 – Pruning

Document ID: SOP-004
Version: 1.1
Owner: Director
Review: Annual

Procedure

Identify the plant before pruning. Remove dead, damaged, or diseased growth while maintaining the natural shape. Use clean tools and dispose of all green waste responsibly.

SOP-005 – Irrigation Inspection

Document ID: SOP-005
Version: 1.1
Owner: Director
Review: Annual

Procedure

Run each irrigation zone and inspect for leaks, blockages, damaged sprinklers, or poor coverage. Make minor adjustments where appropriate and report any repairs that are required.

SOP-006 – Garden Health Inspection

Document ID: SOP-006
Version: 1.1
Owner: Director
Review: Annual

Procedure

Inspect the garden for pests, diseases, nutrient deficiencies, weeds, drainage issues, and declining plants. Report any recommendations for further treatment or maintenance.

SOP-007 – Client Arrival

Document ID: SOP-007
Version: 1.1
Owner: Director
Review: Annual

Procedure

Park respectfully, wear the appropriate uniform and PPE, greet the client if present, confirm the work to be completed, and ensure all access points are secured.

SOP-008 – Site Departure

Document ID: SOP-008
Version: 1.1
Owner: Director
Review: Annual

Procedure

Inspect all completed work, remove waste, blow down paths and paved areas, secure gates, take completion photos if required, and notify the client that the job is complete.

SOP-009 – Tool Maintenance

Document ID: SOP-009
Version: 1.1
Owner: Director
Review: Annual

Procedure

Clean, inspect, maintain, and safely store all equipment after use. Report damaged tools immediately and replace worn parts where necessary.

SOP-010 – Vehicle Checks

Document ID: SOP-010
Version: 1.1
Owner: Director
Review: Annual

Procedure

Before leaving the depot, check fuel level, tyres, lights, trailer connections, and ensure all equipment and loads are secured for transport.

SOP-011 – Safety

Document ID: SOP-011
Version: 1.1
Owner: Director
Review: Annual

Procedure

Wear all required PPE, assess site hazards before commencing work, follow safe work practices, and report all incidents, injuries, or near misses immediately.

SOP-012 – Tree Work

Document ID: SOP-012
Version: 1.1
Owner: Director
Review: Annual

Procedure

Assess risks before starting work, establish exclusion zones, communicate clearly with team members, wear appropriate PPE, and complete all tree work safely.

SOP-013 – Customer Service

Document ID: SOP-013
Version: 1.1
Owner: Director
Review: Annual

Procedure

Treat every client professionally and respectfully. Communicate clearly, respond promptly to enquiries, and leave every property in excellent condition.

SOP-014 – Quality Assurance

Document ID: SOP-014
Version: 1.1
Owner: Director
Review: Annual

Procedure

Inspect all completed work before leaving the site. Rectify any defects immediately and ensure all work meets NewGen Property Maintenance quality standards.

SOP-015 – Quote Visits

Document ID: SOP-015
Version: 1.1
Owner: Director
Review: Annual

Procedure

Arrive on time, inspect the property thoroughly, discuss the client's requirements, take relevant photos, and prepare a detailed quote promptly.

SOP-016 – New Employee Induction

Document ID: SOP-016
Version: 1.1
Owner: Director
Review: Annual

Procedure

Complete the company induction, wear the required PPE, follow instructions from your team leader, ask questions when unsure, and work safely at all times.

SOP-017 – Rain Policy

Document ID: SOP-017
Version: 1.1
Owner: Director
Review: Annual

Procedure

Assess weather conditions before commencing work. Suspend any unsafe activities, notify affected clients of delays, and reschedule work as required.

SOP-018 – Incident Reporting

Document ID: SOP-018
Version: 1.1
Owner: Director
Review: Annual

Procedure

Make the area safe, notify management immediately, document the incident with photos where possible, and complete an incident report within 24 hours.